Attendee FAQs

Have a question about registration or conference activities? We can help! Below we have answered some of the most Frequently Asked Questions about attending the International Conference on Ground Control in Mining.

How do I register to attend the International Conference on Ground Control in Mining?

REGISTRATION OPENS April 2019. You can register online by visiting www.groundcontrolmining.com/register. For additional questions regarding registration for the  International Conference on Ground Control in Mining, please contact SME Customer Service at cs@smenet.org or 303.948.4200. To receive advanced registration rates, SME must receive your registration form and payment by June 24, 2019. After June 24, 2019, on-site registration fees apply.

How can I get a copy of an invoice or receipt?

Please send all receipt inquiries to cs@smenet.org or contact SME customer service at 303.948.4200.

If I pre-register, when do I receive my badge and conference materials?

All badges and conference related materials will be distributed onsite at the registration desk located at the Lakeview Golf Resort & Spa.

What does my full conference registration include?

Conference registration includes access to all of the technical sessions and social functions.

Are technical sessions included in the registration?

Your registration allows you access to all technical sessions.

When does on-site registration for attendees open?

On-site registration will open on Tuesday, July 23, 2019 at 7:00 am, at the Lakeview Golf Resort & Spa.

May I bring a guest to meals and social functions?

All social functions are open to registered attendee only.

How do I register for the Golf Tournament or Boat Tour?

During registration, you can RSVP for the golf tournament or boat tour. You will be able to sign up on-site as well.

How do I change my address or other contact information?

All changes to an attendee record must be submitted in writing to cs@smenet.org.

What is the refund and cancellation policy for conference registration?

If circumstances require you to cancel your 2019 International Conference on Ground Control in Mining registration, you must do so in writing. Written notice must be sent to meetings@smenet.org or by mail to SME Ground Control Conference Registration, c/o SME, 12999 E. Adam Aircraft Circle, Englewood, CO 80112. Cancellations received by June 24, 2019 will receive a refund, less a processing fee of $100. There are no refunds for no-shows and cancellations postmarked after June 24, 2019. Substitutions will be accepted in writing at no charge until June 24, 2019. After June 24, 2019, a $25 fee will be charged for substitutions. NO REFUNDS for Registration will be issued after the June 25, 2019 deadline.
Registrants are responsible for cancellation of their own hotel accommodations.

How do I reserve housing for the International Conference on Ground Control in Mining?

SME has secured a block of rooms at the special rate of $94 plus tax per night. Reservations must be made by June 24, 2019, and are based on availability. Reservations can be made by contacting Lakeview Golf Resort & Spa at 304-594-1111.

I have a question about registration, transportation, hotel accommodations or a general question that is not covered here, who should I contact?

If you have additional questions, please contact SME customer service at cs@smenet.org, 303.948.4200 or 1.800.763.3132 (US Only).